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Recommended Technology Platform

Overview

At RedRoverIT, we pride ourselves on delivering an amazing service to our clients.
One of the ways that we do this is through our Recommended Technology Platform (or RTP for short). Our RTP includes every product and tool that we recommend you using in your business so that your technology runs fast, does what you need it to do, and is secure.

Whenever we recommend something, it comes from our RTP, and you can rest assured that:

  • We have tested and verified it works with the rest of our RTP
  • We are all trained in how to install and manage it (helps us give quicker support)
  • We use it to run our business (yes, we eat our own dog food).

What happens if there’s something I need / have that’s not on the list?

Not to worry – just ask us, and we’ll let you know whether we can help you with it or not (and if there’s a charge or not).

If we can’t help you out- we’ll do our best to point you in the direction of where you can go to find help.

Hardware

  • Servers Dell, Carbon Systems, Lenovo
  • Workstations Carbon Systems, Lenovo, Dell
  • Printers Xerox, HP
  • Copiers Sharp
  • Networking Unifi, HP/Aruba
  • Firewalls Sophos
  • Phones Yealink, Poly
  • Headsets Yealink, Poly, Sennheiser
  • NAS Synology

Software

  • Productivity Microsoft 365 Business
  • Operating Systems Microsoft Windows 10 Pro
  • Server OS Microsoft Server (All Versions with Current Support)
  • Virtualization VMWare, Hyper-V
  • Backup N-Able, VEEAM
  • Endpoint Protection Sophos
  • Password Manager Keeper Security
  • Email Protection Proofpoint, Sophos, IronScales

Approved Software List

  • Microsoft Office Suite
  • Google Chrome
  • Firefox
  • Adobe Creative Cloud
  • Adobe Reader
  • Java Runtime Environment
  • 7-Zip
  • Sophos Anti-virus
  • Keeper
  • Sentinel One
  • Quickbooks Desktop
  • Sage 50
  • Any software purchased through RedRoverIT

Third Party Vendors

While we pride ourselves on our troubleshooting skills and abilities to solve many different types of technical problems, please bear in mind that for 3rd party products outside our Recommended Platform. It may take us some extra time to familiarize ourselves with managing and supporting these products.

If the issues can, and should, be supported by the 3rd party vendor, then we may help you liaise with the vendor directly to get the problem solved in the most efficient and timely manner for you.

We may still be able to purchase items from other vendors at your request. However, if any unforeseen issues arise in the setup, installation, and ongoing use, we many need to invoice you separately for this time.

Updated on April 15, 2022

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